Frequently Asked Questions

If you would like to receive a treatment from our mobile massage therapist, we need to know whereabouts you live. If you contact us for the first time by text or email, please let us know whereabouts you live so we can check if or when we are available in your area.
We currently cover a 15 mile radius around Whitland, Carmarthenshire, Wales.
An additonal surcharge of £15 is charged for selected Home Spa services.

If you prefer to use your own towels or sheets, you are welcome to do so.

Our mobile massage therapists have varying size couches and some are bigger than others. If you are not sure and you may be limited in space, check how much space you need when you book. If you are booked for a full body massage, the therapist needs enough room to be able to get around the whole couch.
The approximate full-dimension professional massage table is 195 cm long (without the headrest) and 70 cm wide (without the side armrests).

Our mobile massage therapist brings everything including the massage couch, towels and oils unless the client prefers to use their own towels.

Our treatment times quoted are for the hands on treatment, so the therapist will be at your house longer than the time quoted. For example, if the client is booked for an hour's massage, the therapist is usually at the client's house for an hour and a half. This is good to know when you are fitting in your massage before the school run or other commitments.

Our mobile massage therapists have to follow guidance for close contact working services released by the government to make sure they are covid secure and they have all the necessary safe practices in place. You will need to fill out a Coronavirus Client Declaration Form when you book and prior to every appointment you have. The form must be completed for each appointment. Be prepared for the last minute cancellations from the mobile therapists. Should they feel there is any risk to their clients, they will cancel and re-arrange the appointment. You will be asked to provide your own towels and dispose of any rubbish such as couch roll and anything disposable. This is to reduce the risk of cross contamination. The therapist will be wearing a face shield or a face mask. It is also a requirement that you wear a face mask. If there is a reason why you cannot wear a face mask at the time of booking, please let your therapist know. Your appointment will take longer than normal and although your treatment time will be the same, the therapist will have to be with you a bit longer to thoroughly clean all their equipment before packing away. Expect your therapist to wash their hands more frequently and for longer. The mobile massage therapist is not required to wear gloves, but they will be washing their hands as much as possible and using hand sanitiser. We hope you are fully prepared for any changes now and you will be able to enjoy your treatment in your home soon.

We use online forms on our website you need to fill in after booking an appointment. You will receive an email notification including a link to the forms or you can visit our website and click on the link at the bottom of our Homepage.

Yes, we do. You can select from the range of denominations available.

No, they cannot be refunded but may be transferred.

Gift cards remain valid for six months after the date of purchase.

Individual bookings can be cancelled or changed up to 24 hours prior to appointment time. Cancellations and amendments less than 24 hours before the appointment time will be charged at the full amount for the treatment booked. Group massages and yoga sessions, pamper parties bookings are subject to a non-refundable deposit being paid to secure a booking. Bookings are subject to the full amount for services being booked to be paid before the day of treatments. Should any of the booking change or if the booking is cancelled, you will lose the full amount of the deposit paid. All treatments must be had consecutively, any gaps between treatments (other than pre-arranged therapist refreshment breaks) will be charged for at the hourly massage rate.

The practitioner reserves the right not to provide the service for any individual they deem unfit to receive such service. Including but not limited to:

Misconduct such as solicitation or suggestive comments
Broken skin or lesions
Any medical conditions not mentioned at the time of reservation
Intoxication
Pregnancy - Pregnancy massage is not provided during the first trimester (12 weeks) of pregnancy.
Failure to meet Covid-19 screening criteria prior to treatment

Any illicit or sexually-suggestive remarks or advances will result in immediate termination of the service. The client/individual will be liable for full payment of the scheduled service.

Clients 16 years old or younger will require parental /guardian consent to experience a treatment. A limited menu of age-appropriate treatments will be offered at the time of booking. A parent/guardian must be present for the duration of the treatment.

The client must provide a suitable area for the service to take place and a contact person for us to liaise with.

All individuals receiving a complementary therapy treatment must complete a medical consent form, our Covid-19 Consent Form and have read our Covid-19 Client Information Sheet prior to treatment.

The client is responsible for ensuring the premises/venue both indoors and outdoors are maintained in a safe and efficient condition and in line with our Covid-19 Client Information Sheet, with respect to health, safety and welfare with adequate room for the practitioner to perform the service.

The client is responsible for making the practitioner aware of any health and safety policies and practices relating to at the premises and that the practitioner must adhere to whilst on the premises.

The client will take all reasonable endeavours to ensure that individuals limit the intake of alcoholic beverages prior to receiving complementary therapy treatment. The legal limit for driving is a suitable guideline.

The client is responsible for providing an accurate address and relevant contact details for the venue/event. We will have no liability for any loss of treatment time due to inaccurate address information.

Individual bookings can be cancelled or changed up to 24 hours prior to appointment time. Cancellations and amendments less than 24 hours before the appointment time will be charged at the full amount for the treatment booked. Group massages and yoga sessions, pamper parties bookings are subject to a non-refundable deposit being paid to secure a booking. Bookings are subject to the full amount for services being booked to be paid before the day of treatments. Should any of the booking change or if the booking is cancelled, you will lose the full amount of the deposit paid. All treatments must be had consecutively, any gaps between treatments (other than pre-arranged therapist refreshment breaks) will be charged for at the hourly massage rate.

We are highly committed to protect your privacy and make sure you feel secure when providing us with your personal information. The following privacy policy sets out how we will treat your personal information and details we collect through this website, offline, and during the course of our dealings with you. By visiting this website, you are accepting and consenting to the practices described in this privacy policy. We reserve the right to change these guidelines at any time and post such changes on this website. We recommend you review our privacy policy regularly.

We collect information from you only when you register on our site, submit enquiry, respond to a survey, fill out a form, or make a purchase. We may collect, store and use the following kind of personal data - name, e-mail address and phone number so that we can process and fulfil your enquiry or order. You may, however, visit our website anonymously.

When you register on our website, you agree that any of the information we collect from you may be used in one of the following ways: to improve our website and customer service in order to more effectively respond to your requests, support your needs and improve our offerings based on the information and feedback we receive from you; to process and fulfil your enquiry; to be in touch with you, send you monthly news, updates, special offer emails and to provide custom online promotions.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us or by contacting us at info@pavlinaholicova.uk.

We use MailChimp as our marketing automation platform. By registering on our website, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

We are committed to provide discreet services at all times and do not sell, trade, or otherwise transfer your personally identifiable information outside our company. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, we will not without your express consent provide your personal information to any third parties for the purpose of direct marketing, advertising, or other uses.

We use “cookies” to keep track of some types of information while you are visiting our website or using our services. Cookies are very small files placed on your computer, and they allow us to count the number of visitors to our website and distinguish repeat visitors from new visitors. They also allow us to save user preferences and track user trends. We rely on cookies for the proper operation of our website; therefore if your browser is set to reject all cookies, the website will not function properly. Users who refuse cookies assume all responsibility for any resulting loss of functionality.

If a client/individual has received a treatment/session that does not meet expectations, the client/individual should speak to the therapist/practitioner directly at the booking to resolve the issue.